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You are here: Home >> Return Policy

Return Goods Authorization and Freight Claims

1. Please provide us with a list of the items you would like to return by email so an RGA (Return Merchandise Authorization Form) can be sent to you. The RGA will include a reference # and be issued by email within 5 days provided you include the following return information on your email:

a. Item and Qty of the goods you would like to return
b. Invoice # or Packing list # (ie: #46543) identifying the goods.
c. Listing the condition of the goods (ie: new, no rust in original packaging) and describing any defects with a digital photo.

2. Return of merchandise for credit or exchange must be done within 90 days of receipt with approval. International orders are considered 'all sales final' unless in regard to equipment warranty issues as stipulated in our Terms and Conditions of Sale.

3. Any unauthorized items not listed on the RGA or obsolete parts, special orders or goods over 90 days WILL NOT BE ACCEPTED.

4. When RGA is received, please label on outside of package and include a copy of the original packing list with the return. All returns NOT accompanied by an RGA or shipped freight collect will be refused.

5. All goods return shall be returned freight prepaid.

6. Upon arrival, goods will be evaluated for credit or replacement. Any item deemed defective by SMITH will be replaced or a credit issued towards future product at discretion of SMITH.

7. Each return is subject to a 25% restocking charge.

8. Any claim of shortage, damage, defects or wrong items must be submitted within 15 days of receipt.

9. Electric or gas motors are covered under their manufacturer's warranty and must be sent to their authorized service centers for inspection, repair or replacement.

10. All goods are thoroughly inspected before shipped and any goods damaged by the freight carrier must submit a claim with the carrier only.

*policy effective 1/1995


© 2017 SMITH Surface-Prep Solutions - 1610 S. Dixie Highway, Pompano Beach, FL 33060-8913
Toll Free: 1-800-653-9311 | Ph: 954-941-9744 | Fax: 954-545-0348
Specifications and data are subject to change without notice.